RETURNS FORM

RETURNS FORM

Please PRINT, complete and enclose this form with your returned goods to: SMT, 13 The Stow, Harlow, Essex, CM20 3AH

All needed information should be available on your invoice/ packing slip.

Order ID: ________________________________________

Customer name: ________________________________________

Company Name: ________________________________________

Address: ________________________________________________

________________________________________________________

Postcode:________________________________________________

Date or Purchase:_____________________________________________

Telephone: __________________________________________________

Fax:_________________________________________________________

Mobile Number:_______________________________________________

Email Address:________________________________________________

Comments:___________________________________________________

_____________________________________________________________

Stock Code	Product Name	Replace / Refund	Qty	Reason Code	Return Details

Reason Codes: 1) Damaged 2) Incorrectly shipped 3) Faulty 4) Unwanted

Terms and Conditions

Exchanges:
We can only refund or replace returned products. I.e. you ordered the wrong size or colour and would like to exchange them for the correct items. To exchange an item for something else, you will need to re-order the correct item(s) via our website, thus creating a new order id for us to deal with. This means adding the correct goods to your shopping cart, and paying for the order. Doing so, before returning the incorrect items means we will waive the restocking fee for 'Unwanted' items.

Make sure you include the new order id here: ________________

Unwanted Items:
Items ordered but not required maybe returned within 7 days from receipt, providing you send back goods in an unused, resalable condition. Items returned as 'Unwanted' will be subject to a 20% restocking fee, to a maximum charge of £10. This charge is to help keep our prices down and to help cover administration costs. If you would like to return an 'Unwanted' item as a exchange, please see above.

Faulty/ Damaged/ Incorrectly shipped:
Products returned as 'Faulty'/ 'Damaged' or 'Incorrectly shipped' will not be subject to a restocking fee as such errors occurred on our part. In such cases we will refund or replace items as appropriate. Please note, 'Faulty' items which have been in receipt for more than 30days, may not be eligible for return as many manufacturers will deal with faulty items directly! Most manufacturers will collect and repair or replace as applicable to their warranties. Most manufacturers cover their products for 1-3 years. All of our products are covered by a manufacturers warranty including faulty materials and faulty workmanship. This does not cover normal wear and tear or [user damage].

IMPORTANT

Please note we cannot be held responsible for lost returns! So please ensure you return your items via an appropriate courier or insured method as we do not accept liability until goods have been received by us. It is your responsible to send the goods back! Delivery charges are non-refundable in the event of an 'Unwanted' item be returned.
Under no circumstances will we accept 'Unwanted' or 'Incorrectly shipped' returns which have been opened, used or tampered with. All goods should be returned in their original packaging, with adequate protection to ensure no damage occurs during transit! Items will need to be resold. (This may not apply to Faulty items)
Please allow up to 28days for your return to be processed. Any returns which need to be replaced, may become out-of-stock at any time, and in such circumstances we will simply issue a refund.

Any problems or enquires please contact us via our website www.eurofixings.co.uk

Customer Signature: .........................................................